Privacy Policy

Welcome to Pizza Factory ("we," "us," "our," or "the Company"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzafactorycafe.click, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website and digital services located in the United States. We comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. About Us

Pizza Factory is a food service business dedicated to providing high-quality pizzas and dining experiences to our valued customers. You can reach us using the contact information below:

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at the details provided above or through the dedicated Privacy Inquiries section outlined later in this document.

2. Information We Collect

We collect several categories of information to provide and improve our services. The types of information we collect depend on how you interact with us — whether you are browsing our website, placing an order, signing up for our loyalty program, or simply contacting us with a question.

2.1 Personal Information You Provide Directly

When you voluntarily interact with our website or services, we may collect the following categories of personal information:

• Identity Information: Full name, username, or similar identifier.
• Contact Information: Email address, telephone number, billing address, delivery address, and postal code.
• Account Credentials: Password and other login details if you create an account on our website.
• Payment Information: Credit or debit card details, billing address, and other financial information necessary to process your orders. Note: We do not store full payment card numbers; payment processing is handled by secure third-party processors.
• Order Information: Details about the products you have ordered, customization preferences, special instructions, and order history.
• Communications: Any messages, feedback, reviews, or other correspondence you send to us via email, contact forms, or social media.
• Loyalty Program Data: Points, rewards, preferences, and participation history if you join our loyalty or rewards program.
• Marketing Preferences: Your choices regarding receiving promotional communications, newsletters, and special offers from us.

2.2 Information Collected Automatically

When you access our website pizzafactorycafe.click, we automatically collect certain technical and usage data through cookies and similar tracking technologies, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and hardware model.
• Log Data: IP address, access times and dates, pages viewed, referring URLs, time spent on pages, and links clicked.
• Usage Data: Information about how you use our website, including your browsing patterns, search queries entered on our site, and items added to or removed from your cart.
• Location Data: General geographic location based on your IP address. We may also collect more precise location information if you grant permission through your browser or mobile device settings.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, and similar technologies as described in Section 7 below.

2.3 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media accounts (such as Facebook or Google) to our services or log in using a social media account, we may receive profile information from those platforms.
• Delivery Partners: Information provided by third-party delivery service providers to facilitate the fulfillment of your orders.
• Analytics Providers: Aggregated or anonymized data from third-party analytics services we use to understand user behavior.
• Payment Processors: Confirmation and transaction data from payment processors to verify payments and prevent fraud.
• Marketing Partners: Data from advertising partners and marketing services that help us reach relevant audiences.

3. How We Use Your Information

We use the personal information we collect for legitimate business purposes. We will only use your personal information when the law allows us to. Most commonly, we will use your information in the following circumstances:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and delivery requests.
• To manage your account, loyalty program membership, and preferences.
• To process payment transactions securely and verify your identity.
• To communicate with you about your orders, including confirmations, receipts, and delivery updates.
• To provide customer support and respond to your inquiries and complaints.
• To personalize your experience on our website and tailor menu recommendations to your preferences.

3.2 Business Operations and Improvement

• To analyze website traffic, usage patterns, and user behavior to improve our website and services.
• To conduct internal research, testing, and quality assurance.
• To develop new products, features, and services based on customer feedback and usage trends.
• To monitor the security and integrity of our systems and prevent fraud, unauthorized access, and other illegal activities.
• To maintain accurate business records and comply with our internal policies.

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, coupons, and newsletters if you have consented to receive such communications or if we have a legitimate interest in doing so.
• To display personalized advertisements on our website and on third-party platforms (such as social media and search engines).
• To measure the effectiveness of our marketing campaigns and adjust our strategies accordingly.
• To organize contests, sweepstakes, surveys, and other promotional activities.

You have the right to opt out of marketing communications at any time. Each marketing email we send includes an unsubscribe link, or you may contact us directly at [email protected] to update your preferences.

3.4 Legal Compliance and Safety

• To comply with applicable laws, regulations, court orders, and legal processes.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Pizza Factory, our customers, employees, and the public.
• To respond to lawful requests from government authorities and law enforcement agencies.

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We share information with carefully selected third-party vendors and service providers who assist us in running our business. These include:

• Payment Processors: To securely process your payments (e.g., Stripe, Square, or similar providers).
• Delivery Services: To coordinate and fulfill your delivery orders through third-party courier and logistics partners.
• IT and Cloud Services: To host our website, databases, and digital infrastructure.
• Email and Communication Platforms: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to analyze website performance and user behavior.
• Marketing and Advertising Platforms: Such as Google Ads, Meta Ads, and similar platforms, to run targeted advertising campaigns.
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets.

All service providers are contractually obligated to use your information only to provide services to us and to maintain appropriate security standards.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, regulatory bodies, or law enforcement agencies when required to do so by law, subpoena, court order, or other legal process, or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation under federal or state law.
• Protect and defend the legal rights and interests of Pizza Factory.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our website or the public.

4.3 Business Transfers

In the event of a merger, acquisition, sale of all or a portion of our assets, reorganization, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you via email and/or a prominent notice on our website if any such transaction results in a material change to how your personal information is used.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information with third parties for research, marketing, analytics, and other purposes, provided that such information cannot reasonably be used to identify you.

5. Data Security

We take the security of your personal information very seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, alteration, disclosure, or destruction.

5.1 Security Measures We Use

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: Payment card data is handled by PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: We maintain firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments to identify and remediate potential risks.
• Data Minimization: We collect only the data necessary for the purposes described in this policy and retain it only as long as needed.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights. Below is a summary of the key rights available to users in the United States, including enhanced rights available to California residents under the CCPA/CPRA.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about what personal data we collect, use, disclose, and sell about you.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions (such as legal obligations or business necessity).
• Right to Opt Out of Marketing: You have the right to opt out of receiving promotional and marketing communications from us at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know (Categories and Specific Pieces): You may request that we disclose the categories of personal information collected, the purposes for collection, and the specific pieces of personal information we hold about you.
• Right to Delete: You may request deletion of your personal information collected or maintained by us, subject to applicable exceptions.
• Right to Correct: You may request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use and disclosure of sensitive personal information to purposes permitted under the CPRA.
• Right to Data Portability: You may request a copy of your personal information in a portable and readily usable format, to the extent technically feasible.
• Right to Appeal: If we deny your privacy request, you have the right to appeal our decision.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzafactorycafe.click

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and extension period in writing. We may need to verify your identity before processing your request to protect against unauthorized access.

7. Cookies and Tracking Technologies

Our website pizzafactorycafe.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our Cookie Policy, available on our website at pizzafactorycafe.click.

You may also opt out of interest-based advertising by visiting:

• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• Account Data: Retained for the duration of your account relationship with us, plus an additional period as required by applicable law or legitimate business purposes.
• Order and Transaction Data: Retained for a minimum of seven (7) years to comply with tax laws, accounting requirements, and other legal obligations.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which we will retain minimal records to honor your opt-out request.
• Log and Technical Data: Typically retained for 12 to 24 months for security, fraud prevention, and analytical purposes.
• Customer Support Records: Retained for up to three (3) years following the resolution of your inquiry or complaint.
• Legal Hold Data: Retained for as long as necessary in connection with any legal proceedings, regulatory investigations, or compliance obligations.

When your personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with our data destruction procedures.

9. Children's Privacy

Our website and services are not directed to, and we do not knowingly collect personal information from, children under the age of 13, or under the age of 18 for purposes of creating accounts or placing online orders. We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and all applicable state laws regarding children's privacy.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly take steps to delete such information from our records.

We do not knowingly use the personal information of children for marketing or advertising purposes, and we do not share such information with third parties for commercial purposes.

10. International Data Transfers

Pizza Factory is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers, including cloud hosting, analytics, and communication platforms, may be located in or operate servers in other countries.

If your information is transferred to countries outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable data protection laws. Such safeguards may include:

• Contractual clauses or data processing agreements requiring third parties to maintain adequate levels of data protection.
• Ensuring that any international transfers comply with applicable federal and state regulations.
• Selecting vendors who are certified under internationally recognized frameworks, where applicable.

By using our website and services, you acknowledge and consent to the potential transfer of your personal information to countries that may have different data protection laws than those in your state of residence.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Factory. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any external sites you visit. Inclusion of a link on our website does not constitute our endorsement of the linked site or its privacy practices.

Third-party services embedded in our website (such as Google Maps, social media sharing buttons, or payment widgets) may independently collect information from you in accordance with their own privacy policies.

12. California-Specific Disclosures (CCPA/CPRA)

This section applies specifically to residents of California and provides additional disclosures required under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

12.1 Categories of Personal Information Collected in the Past 12 Months

12.2 Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information. While we do not sell personal information in the traditional sense, certain data shared with advertising partners for cross-context behavioral advertising may be considered "sharing" under California law. To opt out, please contact us at [email protected].

12.3 Authorized Agents

California residents may designate an authorized agent to submit privacy requests on their behalf. We may require verification of the agent's authority, including written permission from the consumer and verification of the consumer's identity, before processing any request submitted by an authorized agent.

13. How to File a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or applicable data protection laws, we encourage you to first contact us directly so that we can attempt to resolve your concern. You may reach us at:

• Email: [email protected]

If you are not satisfied with our response, you may have the right to file a complaint with the relevant authorities:

13.1 Federal Trade Commission (FTC)

The FTC is the primary federal consumer protection agency in the United States. You may file a complaint regarding unfair or deceptive business practices, including privacy violations, through:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Privacy Protection Agency (CPPA)

California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency:

• Website: cppa.ca.gov

13.3 State Attorney General Offices

Depending on your state of residence, you may also file a complaint with your state's Attorney General office regarding violations of state consumer protection or privacy laws.

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to addressing your inquiries promptly and transparently.

We will make every effort to respond to your inquiries within 45 days of receipt. For complex requests, we may require additional time, in which case we will inform you of the delay and the expected response timeline.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or improvements to our data governance framework. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website at pizzafactorycafe.click with a revised "Last Updated" date.
• Sending an email notification to registered account holders, where appropriate.
• Displaying a prominent notice on our website homepage for a reasonable period following the update.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this policy have been posted constitutes your acceptance of the updated terms.

16. Legal Basis for Processing (Where Applicable)

In addition to applicable United States federal and state laws, we process your personal information on the following legal bases, depending on the context:

• Contractual Necessity: Processing necessary to fulfill your orders and provide you with our food services.
• Legal Obligation: Processing required by applicable law, including tax, financial reporting, and consumer protection regulations.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, business analytics, and improving our services, provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing emails or the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

This Privacy Policy was last updated on June 29, 2026 and is effective as of that date. © 2026 Pizza Factory. All rights reserved.